As a business owner, you know that, from time to time, a patient or client comes along that gives off all the wrong vibes. She may want you to provide a service that you know won’t work for her. He may ask you to do something that’s just plain unethical. You may find out that this patient is already in a lawsuit with the five doctors or medspas before you.
Whatever the reason, you’re seeing red… red flags, that is.
So, how do you handle a difficult patient? We’re happy to help with a few suggestions:
prTini, February 2014, 5 Ways To Handle a Difficult Client (By Mara Shorr)
Modern Aesthetics, July/August 2013, Practice Fundamentals: How To Deal With a Difficult Patient (By Jay Shorr)
Skin Inc., March 2013, Dealing with a Difficult Client (By Jay Shorr)
(Featured image © Andres Rodriguez | Dreamstime Stock Photos)
About The Best Medical Business Solutions/The Best Management Business Solutions: We serve as a medical practice and business management consulting company with offices in South and Central Florida, helping strengthen the operational, financial and administrative health of your business. Partners Jay Shorr and Mara Shorr, a father-daughter team, are excited to help your practice grow. Email them at firstname.lastname@example.org today!
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